|Frequently Asked Questions|
Why doesn’t my credit card work?
We accept the majority of credit cards available (Visa, MasterCard, Discover, American Express). You may also pay with your PayPal account, which is the easiest and works in almost all cases.
Has my order been shipped out yet?
All orders are shipped within 48 hours, once shipped you will receive a tracking number via e-mail which you can use to track your order.
Will you re-stock a certain item?
We have no specific rule about re-stocking. When certain items sell quickly we will attempt to re-stock the sizes. Stay updated by checking our website!
How do I return an item?
Rooney will gladly accept returns for items within 14 days of order delivery. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have their original tags attached and must be accompanied with a copy of the receipt. Items sold for a discount are not eligible for return. To send back goods, please email firstname.lastname@example.org for a return authorization number. A $10 re-stocking fee will be applied on returns.
Customers will assume responsibility for return shipping charges. Rooney will not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to the Rooney Returns Office.
What’s the delivery time for my order?
- In Canada most orders will arrive between 1-3 days.
- For the US most orders will arrive in 1-2 days.
- International orders will arrive in 2 days.
How much does shipping cost?
Orders over $200 are FREE. In Quebec and Ontario, expedited shipping (1-3 days) is $12.00. Two-day Xpresspost is $20.00 CAD and next-day priority courier is $15 CAD. In all other provinces, expedited shipping (2-7 days) is $12.00. Xpresspost (1-3 days) is $20.00 CAD and next-day priority courier is $30 CAD.
For purchases under $250 CAD, DHL Express (2 Days Anywhere in the USA) is $20 CAD. For purchases above $250 CAD, DHL Express (2 Days) is FREE.
DHL Express (2-3 Days) is $50 CAD . For Purchase above $350 CAD, DHL Express (2-3 Days) is FREE. Certain Countries do not apply.
ROONEY is not responsible for any Customs Fees or Duties incurred.
How much tax will I pay in Canada?
Quebec customers will pay QST (9.975%) and GST (5%). Alberta GST (5%). B.C. 12% (HST). Manitoba GST (5%). N.B. HST (13%). Newfoundland HST (13%). N.T. GST (5%). N.S. HST (15%). Nunavut GST (5%). Ontario HST (13%). P.E.I. GST (5%). Saskatchewan GST (5%). Yukon GST (5%).
Have you received my returned order yet?
A confirmation email will be sent once we have received your returned goods. This may take 1-2 weeks after you have sent out the return.
Do you deliver to work addresses?
Yes we can. You can choose an alternate delivery address upon checkout.